Frequently Asked Questions

👜 About Our Bags

Are your bags really one of a kind?
Yes! Every bag is handmade in small batches, and no two are exactly alike. Each piece is stitched with care, giving you a bag as unique as you are.

What materials do you use?
We use high-quality fabrics such as durable cottons, canvas, cork, and specialty textiles. Our focus is on strength, style, and sustainability.

How do I care for my bag?
Most bags can be spot cleaned with a mild detergent and air dried. Avoid machine washing to preserve structure and materials. Care instructions are included with each order.

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🚚 Orders & Shipping

How long will it take to get my order?
Orders typically ship within 3–5 business days. You’ll receive tracking information as soon as your bag is on its way.

Do you ship internationally?
Yes! International orders are welcome. Please note that buyers are responsible for any customs or import fees.

Which carriers do you use?
We typically ship through USPS and UPS, depending on the size and destination of your order.

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↩️ Returns & Exchanges

What is your return policy?
We want you to love your bag. If you’re not completely satisfied, returns are accepted within 14 days of delivery on unused items. Please see our full [Return Policy] page for details.

Do you accept custom orders?
At this time, we do not offer fully custom orders, but we do create limited small-batch designs. Join our mailing list to be the first to know about new drops.

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💌 Other Questions

Do you offer gift wrapping?
Yes! Each bag is packaged with care, and we’re happy to include a handwritten note upon request — just leave your message at checkout.

How can I contact you?
You can reach us anytime through our [Contact Page]. We’ll respond within 1–2 business days.